DELIVERY POLICY

Effective: December 2024

1. Digital delivery

All heroic-designs services are delivered digitally. Files are delivered via secure download link or file transfer service. No physical products are shipped.

2. Standard delivery timelines

• Brand Identity Design: 3 to 5 weeks from approved brief
• UI/UX Design: 4 to 6 weeks depending on scope
• Web Design and Prototyping: 2 to 3 weeks
• Motion Graphics and Animation: 5 to 10 business days
• Print and Editorial Design: 7 to 14 business days
• Illustration and Art Direction: 7 to 14 business days

3. Project kickoff

Project timelines begin from the date of brief approval, not payment date. Brief approval typically occurs within 2 to 3 business days of payment.

4. Delivery acceptance

Clients have 7 calendar days to review final deliverables and raise written objections. If no objections are raised within 7 days, delivery is considered accepted.

5. Delays

Timelines assume timely client feedback. Delays caused by late feedback from the client extend delivery timelines proportionally and do not constitute a breach of contract by heroic-designs.